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General car park terms and conditions


Please read these terms and conditions carefully. They relate to your use of our car parks.

These Terms and Conditions set out the terms on which we will supply to you a Season Ticket. Please read these Terms and Conditions carefully as they will form the basis of the contract between us. By placing an order for a Season Ticket, you agree to be bound by these Terms and Conditions. We recommend that you retain a copy of these Terms and Conditions in a safe place, as they are your record of the contract between us. We're always happy to assist where we can, and to take on board any comments which you might have. If you have a general comment or query, please contact our customer services department by telephone (0845 050 7080) or by email (customerservices@ncp.co.uk).

This Season Ticket is sold to you through RingGo. Purchasing this Season Ticket means you will be registered with the RingGo service. By accepting these terms and conditions you are also agreeing to RingGo's Terms and Conditions which can be found at www.myringgo.com/static/onlineterms.


1. Definitions

In these terms and conditions:

  1. "us", "we" and "our" means National Car Parks Limited whose registered office is at 6th Floor, Centre Tower, Whitgift Centre, Croydon, CR0 1LP; and
  2. "vehicle" means the vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

2. Our liabilities

We are responsible for using reasonable skill and care in the operation of the Car Park. However, that responsibility is limited and we are only liable as set out in (a),(b) and (c) below and have no other liability to you.

  1. We are liable for any death or personal injury arising from our negligence and the negligence of our servants or agents. Nothing in these Terms and Conditions shall exclude that liability.
  2. We are liable for the loss of or damage to or theft of or from, or temporary failure to deliver any vehicle or property belonging to you arising from our negligence and the negligence or dishonesty of our servants or agents.
  3. Except as set out in condition 2(a), we shall only be liable for losses which were:
    1. reasonably foreseeable at the time of entering into a contract with you on the basis of these Terms and Conditions; or
    2. incurred as a result of our negligence or the negligence of our servants and agents; or
    3. incurred as a result of our failure to comply with these Terms and Conditions.

Please note that although we have the above responsibility to you, you should bear in mind that public car parks are open to everyone. We cannot guarantee that people will not enter into the Car Park and cause damage to property or engage in criminal behaviour. Accordingly, you park in our Car Park at your own risk. We do not guarantee the security of your vehicle and/or its contents.

3. Claims and complaints procedure

  1. If your vehicle sustains damage while in the Car Park or if you lose your vehicle or any of your possessions from your vehicle while it is in the Car Park, you should:
    1. immediately either inform a member of our staff at the Car Park or contact our staff at the control room for the Car Park using the intercom system or otherwise notify our Customer Services Team on 0845 050 7080
    2. in the case of theft, immediately inform the police;
    3. notify your insurers promptly.
  2. If you consider that you have a claim against us you must write to our Customer Services Team within seventy-two (72) hours of discovery of the loss, damage or theft giving full details of the occurrence. Before submitting a claim we ask that you satisfy yourself that the subject matter of your claim lies within the areas of our responsibility set out in condition 3.
  3. If you wish to make a claim or to register a complaint about the service that you have received please write to the Customer Services Team at National Car Parks Limited, 6th Floor, Centre Tower, Whitgift Centre, Croydon, CR0 1LP.

4. Security of your vehicle

  1. Unless requested by a member of our staff not to do so, please ensure that before you leave the Car Park:
    1. your vehicle is securely locked;
    2. all of the windows of your vehicle are securely closed;
    3. if your vehicle is fitted with a vehicle alarm, steering lock, or similar device, that it is engaged.
  2. Where CCTV cameras are installed in any of our Car Parks they are used to assist in the proper running of the Car Park. The CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation. However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in Car Parks where CCTV is installed.

5. Possessions

  1. Wherever possible please take your possessions with you when you leave your vehicle.
  2. If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle.
  3. You are reminded that your motor insurance policy may not cover possessions in your vehicle. It may be possible to arrange separate insurance cover for such possessions and we encourage you to do so.

6. Courtesy to other customers

If you damage another customer's vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

7. Safety in the car park

  1. Please drive carefully in the Car Park and obey the directional and other signs.
  2. Car parks can be dangerous. After you have parked your vehicle you must proceed immediately to the nearest passenger lift, staircase or exit, following the recommended route (if any). You must not, in any circumstances, exit the Car Park by walking under a vehicle exit barrier.
  3. Do not delay your exit from the Car Park and please supervise your children and pets who must be kept under your control at all times in the Car Park.
  4. For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.

8. Tickets and coin chips

  1. The ticket or coin chip issued to you is only valid for the vehicle in respect of which it is issued. Neither a coin chip nor a season ticket entitles you, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising.
  2. In pay and display car parks you must do one of the following:
    1. purchase a parking ticket before leaving your vehicle in the Car Park and ensure that the parking ticket is clearly displayed in the windscreen of the vehicle (for the avoidance of doubt, sales/credit card receipts are not classed as a valid parking ticket and will not be accepted as evidence of payment).
    2. clearly display in the windscreen of the vehicle a season ticket valid for the Car Park and comply with the season ticket�s terms and conditions;
    3. prior to exiting the Car Park, purchase the time you require to use the Car Park using the pay by mobile service in accordance with its terms and conditions (available on www.ncp.co.uk/help-centre/faq/pay-by-mobile.htm ).

    In all other car parks you should take your ticket or chip coin with you to make it more difficult for someone else to remove your vehicle without your consent.

  3. We reserve the right to refuse to release any vehicle for which a valid and current ticket, coin chip or season ticket, cannot be produced, until we have made reasonable enquiries. Failure to produce your ticket or coin chip will therefore delay your departure.
  4. If you cannot produce your ticket, coin chip or season ticket on departure you will be charged at the full 24 hourly rate for each 24 hour period or part thereof that your vehicle has been in the Car Park. An additional charge of �2.50 will be levied to recover the replacement cost of any lost chip coin. The duration of the vehicle�s stay within the Car Park will in such circumstances be finally determined by us.
  5. Should you later locate your lost chip coin you can return it to NCP Ltd., 6th Floor Centre Tower, Whitgift Centre, Croydon, CR0 1LP and you will be refunded �2.50 by BACS transfer. No refund will be made for any parking charges paid in respect of a lost ticket, chip coin or season ticket.

9. Parking contraventions

  1. It is important to the effective management of the Car Park:
    1. that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed);
    2. that you park within a marked bay;
    3. that, in relation to pay and display sites, you comply with the requirements set out at paragraph 9b and your vehicle does not remain in the Car Park for longer than the duration allocated and paid for; and
    4. that you comply with all signs in the Car Park.
  2. If you do not comply with these requirements then we may issue you with a Parking Contravention Charge Notice. Specific details as to the sum of the Parking Contravention Charge Notice are available in each car park or may be obtained from our Customer Services team on 0845 050 7080. We issue such notices because we will incur a loss as your actions will prevent the efficient management of the Car Park. The amount of the Parking Contravention Charge represents a genuine pre-estimate of the additional expense incurred by us as a result of your incorrect parking.
  3. If you incur a Parking Contravention Charge a Notice will be given to you or attached to your vehicle. If payment is received within 14 days of the Parking Contravention Charge being issued, the amount of the charge will be reduced in accordance with the provisions of the Notice.
  4. Payment may be made by one of the methods detailed in the "Instructions for Payment" section of the Parking Contravention Charge Notice. Please quote your vehicle registration number and Parking Contravention Charge Notice number when making payment.
  5. Failure to pay the Parking Contravention Charge within 28 days of the Parking Contravention Charge Notice being issued will result in us being entitled to take legal action against you for breach of contract, and may result in court proceedings.
  6. We may request and obtain your (or the vehicle owner�s) personal details from the DVLA should you fail to make payment within 28 days. We will use your personal details only for the purpose of taking steps to recover payment of the Parking Contravention Charge.
  7. If you consider that we have wrongly issued a Parking Contravention Charge Notice you may appeal, by writing to the address detailed on the Parking Contravention Charge Notice itself. We will then consider your appeal and notify you of our decision. Please note that if your appeal is made within 28 days of the date of issue of the Notice, your payment period will be extended by the time taken to determine the appeal.
  8. The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the Car Park.
  9. If the equipment in the Car Park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

10. Access, re-location and clamping of vehicles

  1. We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever and may remove from the Car Park or move within the Car Park any vehicle by whatever method we consider reasonable.
  2. We reserve the right to move vehicles within the Car Park, by driving or otherwise, using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of our parking facilities at the Car Park.
  3. We reserve the right to clamp any vehicle that is parked in contravention of these Terms and Conditions or if we reasonably believe you intend to leave the Car Park without paying the accrued parking charges relating to your vehicle.
  4. We additionally reserve the right, where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within our control or otherwise as may be expedient.
  5. To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under this condition, we reserve the right to drive or otherwise take your vehicle onto a public highway. In doing so we will take reasonable care of the vehicle.

11. Tariff

The parking fees payable by you (as varied from time to time) shall be as displayed on the tariff board at the Car Park. You are obliged to pay the fee and to comply with any instructions on the tariff board.

12. Payment and disposal of abandoned vehicles

  1. We reserve the right to hold your vehicle until we have received payment for all parking charges due to us and we reserve the right to refuse to release any vehicle until those charges have been paid.
  2. If you intend to leave your vehicle in the Car Park for more than 28 days we recommended that you notify us in writing of your intention to do so.
  3. We reserve the right to sell any vehicle which we reasonably believe to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been in the Car Park for more than 28 days without prior notification and which is not known to be covered by a current valid season ticket.
  4. Before proceeding with the disposal of abandoned vehicles, we will:-
    1. make reasonable enquiries with a view to identifying and contacting the registered owner of the vehicle in question;
    2. give 28 days notice of our intention so to do to the registered owner by pre-paid post addressed to the registered owner�s last known address.
  5. Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and in connection with such sale we shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in our possession.
  6. Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

13. Prohibited activities

  1. You must not tow any vehicle into the Car Park except as part of the services offered by persons authorised by us and no work on nor cleaning of vehicles by you or your agent other than with our prior specific permission is permitted in the Car Park. In the event of vehicle breakdown you must contact the attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.
  2. No activity in connection with the selling, hiring or other disposal of vehicles or goods or services shall be carried out in the Car Park without our prior specific written permission.

14. Variation of the terms and conditions

These Terms and Conditions shall not be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is be capable of varying these Terms and Conditions.

15. General

Each of these Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.

This land is Private Property and managed by National Car Parks Ltd.

16. Third party relationships

We continue to partner up with companies that we feel will add value to our customer experience.

We make no guarantees as to the quality of the service or product the customer receives from our partner(s).

Any complaints should be directed to the partner(s), not to NCP.


Please download our car park terms and conditions here
Please download our terms and conditions for our railway car parks here
Please download season ticket terms and conditions here
Please download Pre-booking terms and conditions here
Please view our Privacy policy here

Sales terms and conditions


1. DEFINED TERMS

The following terms used throughout these Terms and Conditions shall have the following meanings:

Any references to "we", "us" and "our" shall be a reference to National Car Parks Limited.

"Calendar Month" means a calendar month.

"Commencement Date" means a date nominated by you which must be not less than 10 days from the later of
(i) the date upon which you place your Order and
(ii) the date on which you make your first payment.

"Month" means a 30 day period and "Monthly" shall be construed accordingly.

"Nominated Car Park" means the car park which you notify to us as being the car park in which you intend to use your Season Ticket to park your vehicle.

"Order" means an order for the purchase of a monthly, quarterly, half yearly or an annual Season Ticket placed by you by submitting an application form by post or via our website or by providing information over the telephone to enable an application form to be completed on your behalf.

"Period" means the period in respect of which you have made payment for your Season Ticket.

"Quarter" means any three Month period and "Quarterly" shall be construed accordingly.

"Half Year" means any six Month period and "Half Yearly" shall be construed accordingly.

"Season Ticket" means a permit allowing you to park your vehicle in any NCP owned or operated car park in the Nominated Car Park for the required Period.

"Year" means any twelve month period and "Yearly" shall be construed accordingly.

2. INFORMATION ABOUT US

We are registered in England and Wales under company number 253240. Our registered office is at NCP Limited, 6th Floor, Centre Tower, Whitgift Centre, Croydon, CR0 1LP. In certain car parks, we act as agent on behalf of the car park owner, which may be a local authority, corporate entity or other organisation. This will not affect your rights or obligations under these Terms and Conditions.

3. SERVICE AVAILABILITY

Our website (www.ncp.co.uk) is only intended for use by people resident in the UK. We do not accept online Orders from individuals outside the UK.

4. YOUR STATUS

By placing an Order, you confirm that:

  1. You are legally capable of entering into binding contracts; and
  2. You are at least 18 years old.

5. HOW THE CONTRACT IS FORMED BETWEEN US

  1. Online If you place an Order online, you will be making an "offer" to us to purchase a Season Ticket. After placing your Order, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted. All Orders are subject to acceptance by us, and we shall confirm our acceptance to you by dispatching your Season Ticket to your address. The contract between us will only be formed when we dispatch your Season Ticket.
  2. By Post If you place an Order by post, you will be making an "offer" to us to purchase a Season Ticket. All Orders are subject to acceptance by us, and we shall confirm our acceptance to you by dispatching your Season Ticket to your address. The contract between us will only be formed when we dispatch your Season Ticket.
  3. By Telephone If you place an Order with us over the telephone, you will be making an "offer" to us, to purchase a Season Ticket. We may verbally acknowledge your Order. Please note, however, that this does not mean that your Order has been accepted by us. We shall confirm our acceptance to you by dispatching your Season Ticket to your address, and the contract between us will only be formed when we dispatch your Season Ticket. [If we are unable to offer you a Season Ticket for your Nominated Car Park, we will contact you to offer a suitable alternative and/or suggest that we place you on a waiting list for the chosen location, if such a list is available.]
  4. In Person If you place an Order with us by completing an application form in the physical presence of one of our sales representatives, you will be making an "offer" to us to purchase a Season Ticket. All Orders are subject to acceptance by us, and we shall confirm our acceptance to you by dispatching your Season Ticket to your address. The contract between us will only be formed when we dispatch your Season Ticket.

6. CONSUMER RIGHTS

If you're contracting as a consumer, you may cancel a contract at any time within seven working days, beginning the day after you received your Season Ticket (provided that you have not used your Season Ticket during this seven day period). If you decide to cancel your contract, you shall receive a full refund of the price paid by you for your Season Ticket, in accordance with our refund policy set out at section 10 of these Terms and Conditions below. To cancel our contract, you must inform us in writing at NCP, NCP Season Ticket Dept PO Box 6149, 1 Trinity Court, Broadlands, Wolverhampton Business Park WV1 9RT and return the Season Ticket to us immediately, in the same condition in which you received it and at your own cost and risk. Please note that this right to a refund does not affect your statutory rights.

7. RISK AND TITLE

The Season Ticket will be at your risk from the date of dispatch. We shall retain ownership of the Season Ticket throughout the term of the contract and shall grant you a non-exclusive right for the duration of our contract to use the Season Ticket for the sole purpose of parking your vehicle in the Nominated Car Park. Your Season Ticket is personal to you and is non-transferable.

8. PRICE AND PAYMENT

  1. Price The price for the Season Tickets shall be as quoted on our website from time to time. Alternatively, please call 0845 050 7080 for up-to-date Season Ticket prices. The price for the Season Tickets shall be inclusive of VAT, where applicable, and any costs associated with delivery of the Season Ticket to your address.
  2. Increase in prices We may increase our Season Ticket prices from time to time. We will notify you in writing either by post or email if our prices will increase in respect of the following Period. You can decide whether to allow your contract to renew for a new Period. If you're paying by direct debit and payment in respect of the following Period has already been taken, the price increase will not affect you, unless and until your contract with us renews for a further Period. If payment has not been taken in respect of the following Period you may either:
    1. give us notice that you wish to cancel your contract in accordance with section 10 of these Terms and Conditions; or
    2. do nothing, in which case the payment taken in respect of any subsequent Period will be increased in line with our price increase.
  3. Payment methods We currently accept payment by credit card, debit card, direct debit and cheque. Payment for the first Period can be made by credit card, debit card, direct debit or cheque. Payment for any subsequent Period using any payment method apart from direct debit will incur an administration fee of �5 per payment. In addition, credit card payments will also be subject to an additional 2.5% administration fee. For example, if the amount payable by credit card is �100, the administration fee payable will be �2.63 (2.5% x �105). To avoid any additional fees, we would encourage you to make all payments by direct debit if at all possible. Paying by direct debit ensures that funds are cleared before your next Season Ticket renewal date. If you wish to pay by direct debit you may either:
    1. Complete the Direct Debit Mandate and send it to NCP, NCP Season Ticket Dept PO Box 6149, 1 Trinity Court, Broadlands, Wolverhampton Business Park WV1 9RT NCP terms and conditions for the purchase of season tickets [1 February 2011]
    2. Call us on 0845 050 7080 to set up a paperless direct debit instruction in accordance with the Paperless Direct Debit Scheme, details of which can be found at www.bacs.co.uk/BPSL/directdebit. If you wish to pay by cheque, we will dispatch to you your Season Ticket only once your cheque has cleared (this normally takes about ten days). We'll not normally issue receipts for payment as a matter of course (save in respect of your first payment to us in respect of which we will provide you with a receipt). We would, of course, be happy to provide you with a receipt on request. Please note that all paper invoices will be subject to an administrative charge of �2.50 per invoice.
  4. Payment periods and term If you wish to purchase a Season Ticket from us one of the following shall apply
    1. Contracting as a Consumer If you are contracting as a consumer, your contract with us will commence on (and your Season Ticket will be activated from) your Commencement Date. Your first payment to us shall be an amount to cover the first Period (whether a Year, Half Year, Quarter, or Month depending on which option you have selected) which Period shall commence on the Commencement Date. Your contract with us will last until the end of such Period and will then renew automatically for further Periods of equivalent length unless and until cancelled by you or us pursuant to section 10 of these Terms and Conditions. After your first payment, if you wish your contract with us to renew for a further Period, cleared funds will be required 10 days prior to the renewal of your Season Ticket for that further Period (whether a Year, Half Year, Quarter or Month depending on which option you have selected). If you have chosen to pay by direct debit, this will be automatically deducted from your account on a nominated date (which must be no less than 10 days prior to the renewal of your Season Ticket) unless you have opted to cancel your contract with us in accordance with section 10 of these Terms and Conditions.
    2. Contracting other than as a Consumer If you're not contracting as a consumer, your contract with us will commence on (and your Season Ticket will be activated from) your Commencement Date. If you are paying Monthly, your first payment to us shall be an amount prorata to cover the period from your Commencement Date to the first day of the subsequent Calendar Month plus a payment to cover the whole of such subsequent Calendar Month. Your contract with us will last until the end of such subsequent Calendar Month and will then renew automatically for further periods of one Calendar Month unless and until cancelled by you or us pursuant to section 10 of these Terms and Conditions. If you're paying quarterly and you do not have a subsisting quarterly Season Ticket from us, your first payment to us shall be an amount pro-rata to cover the period from your Commencement Date to the first day of the subsequent Calendar Month plus a payment to cover the whole of the subsequent period of 3 Calendar Months. Your contract with us will last until the end of such subsequent period of 3 Calendar Months and will then renew automatically for further periods of 3 Calendar Months unless and until cancelled by you or us pursuant to section 10 of these Terms and Conditions. If you're paying quarterly and you have a subsisting quarterly Season Ticket from us, your first payment to us shall be an amount pro-rata to cover the period from your Commencement Date to the date on which your next payment for your subsisting quarterly Season Ticket is due plus a payment to cover the whole of the subsequent period of 3 Calendar Months. Your contract with us will last until the end of such subsequent period of 3 Calendar Months and will then renew automatically for further periods of 3 Calendar Months unless and until cancelled by you or us pursuant to section 10 of these Terms and Conditions. If you are paying Yearly, your first payment to us shall be an amount to cover the period from your Commencement Date to the first day of the subsequent Calendar Month plus whole of the Year from your Commencement Date. Your contract will last until the end of such Year and will then renew automatically for further periods of one Year unless cancelled by you or us pursuant to section 10 of these Terms and Conditions. After your first payment and where your contract with us renews, payment will be required on the 20th day of the Calendar Month prior to the Period in respect of which payment is made. If you have chosen to pay by direct debit, your direct debit payment is processed automatically on the 20th day of the Calendar Month prior to the Period in respect of which payment is made.
  5. Additional provisions in relation to direct debits If a claim for a direct debit payment fails for any reason, we will not re-present it to your nominated bank or building society. We will contact you to find out whether you would still like to purchase a Season Ticket, or whether we should regard this as a notice of cancellation by you. If you do wish to complete your purchase of a Season Ticket for a Period or further Period, we will require payment of any outstanding sums by an alternative method, such as by BACS or credit/debit card. You will not be permitted to use your Season Ticket until payment has been made. You will be entitled to access your Season Ticket account online at www.ncp.co.uk and make payment via an alternative debit card or credit card. If your bank or building society make any error in relation to your direct debit instruction, you may be entitled to a full refund from your bank or building society. If we make an error in relation to your direct debit instruction we will ensure that you are placed in a position as if we had not made that error.
  6. Increase in VAT The rate of Value Added Tax chargeable on your Season Ticket may increase from time to time. We will notify you in writing either by post or email if the rate of VAT will increase in respect of the following Period. If you are paying by direct debit and payment in respect of the following Period has already been taken, the increase in VAT will not affect you, unless and until your contract with us renews for a further Period. If payment has not been taken in respect of the following Period you may either:
    1. give us notice in accordance with section 10 of these Terms and Conditions that you wish to cancel your contract; or
    2. do nothing, in which case the following Period payment taken will be increased in line with any VAT increase.

    9. YOUR SEASON TICKET

    Please remember that your Season Ticket does not guarantee you a space. Once we are in receipt of your first payment for your Season Ticket we will send your Season Ticket to the address you have provided to us using the method selected by you when placing your Order. Please note that there may be additional charges if you select a method of delivery other than first or second class post. We'll require a payment in respect of such charges at the same time as your first payment to us. If you do not receive your Season Ticket within a reasonable period, please let us know so that we can investigate the whereabouts and issue a replacement Season Ticket if necessary. We will also send to you:

    1. Our receipted VAT invoice relating to the charge for the Period for which payment has been made;
    2. If you have set up a direct debit with us, a schedule setting out the dates upon which we will be processing your direct debit payments; and
    3. A copy of our car park terms and conditions governing the use of our car parks by all of our customers.
    Your Season Ticket will permit you to park one vehicle only in the Nominated Car Park at any one time.

    Once your Season Ticket has been used to remove a vehicle from a car park, it cannot be used again to remove a different vehicle, which overlaps any part of the period of parking of the first vehicle. If you do attempt to use your Season Ticket in this manner, or if you are unable to produce your Season Ticket for any reason when exiting a car park, you will be charged at the prevailing daily tariff rate at the relevant car park for the full period of parking of the relevant vehicle. Please note that we reserve the right to review historical usage of your card alongside CCTV footage to determine whether you have misused your card and also pursue you for any loss that we have suffered as a result of any such misuse.

    Depending upon the type of car park at which you are parking your vehicle, you may need to take another ticket from the machine at the entry/exit point to the car park, to allow you access. You will need to produce this ticket together with your Season Ticket to a car park attendant on exit to avoid having to make any additional payments.

    10. CANCELLATION, REFUND POLICY AND REPLACEMENTS

    1. Cancellation by you
      1. Yearly Season Ticket paid in full prior to the commencement of the relevant Period - You cannot cancel the Season Ticket at any time during the initial Period. For example, if you purchase a Yearly Season Ticket, you will not be able to cancel it during the first Year. We will send you an invoice approximately 7 weeks before the start of the next Period. Our invoice will notify you that your Season Ticket will automatically renew and that upon renewal you will be liable the purchase price of a Season Ticket for the next Period. You must therefore notify us at least 28 days before the start of the next Period if you do not want your Season Ticket to automatically renew.
        If your Season Ticket automatically renews, you can cancel it at any time during that next Period by providing us with at least 90 days notice. We will refund to you an amount equal to the cost of the unused portion of your Season Ticket and such amount will be calculated as at the date of the expiry of the 90 day notice period. For example, if your Season Ticket renews on 01 January and you notify us on 01 January that you want to cancel Season Ticket, your Season Ticket will terminate on 31 March. We will refund you an amount equal to 9/12 of the purchase price of your Season Ticket.
      2. Yearly Season Ticket paid for in quarterly instalments - You cannot cancel the Season Ticket at any time during the initial Period. For example, if you purchase a Yearly Season Ticket, you will not be able to cancel it during the first Year. We will send you an invoice at least 7 weeks before the start of the next Period. Our invoice will notify you that your Season Ticket will automatically renew and that upon renewal you will be liable to pay the price of a Season Ticket for the next Period. You must notify us at least 28 days before the start of the next Period if you do not want your Season Ticket to automatically renew.
        If your Season Ticket automatically renews, you can cancel it at any time during the next Period by providing us with at least 90 days notice. We will refund to you an amount equal to the cost of the unused portion of your Season Ticket that you have already paid. Such amount will be calculated as at the date of the expiry of the 90 day notice period.
        For example, if your Season Ticket renews on 01 January and you notify us on 01 January that you want to cancel Season Ticket, your Season Ticket will terminate on 31 March. We will refund to you an amount equal to 9/12 of the purchase price of your Season Ticket. If, for example, you have only made one of your four quarterly payments and have enjoyed the use of the Season Ticket for a Quarter, you will not be entitled to a refund.
      3. Half Year Season Ticket - you must pay for your Season Ticket in full prior to the commencement of the each relevant Period and you cannot cancel the Season Ticket at any time during the initial Period. For example, if you purchase a Half Yearly Season Ticket, you will not be able to cancel it during the initial Half Year period. We will send you an invoice at least 21 days before the start of the next Period. Our invoice will notify you that your Season Ticket will automatically renew and you will be liable to pay fort the price of a Season Ticket for the next Period. You must notify us at least 14 days before the start of the next Period if you do not want your Season Ticket to automatically renew.
        If your Season Ticket automatically renews, you can cancel it at any time during the next Period by providing us with at least one months notice. We will calculate the amount of the refund due and payable to you by calculating how much use of the Season Ticket you have enjoyed and applying an uplift to that amount (to give "Z"). We will then deduct "Z" from the Season Ticket purchase price ("P"). We will calculate your refund as follows:

        P divided by 6 = X
        X multiplied by N = Y
        Y multiplied by 1.20 = Z
        P minus Z = R
        Where
        P = the purchase price of the Half Yearly Season Ticket
        N = the number of Months use of the Season Ticket that you have enjoyed
        R = the amount of the refund payable to you.

      4. Quarterly Season Ticket - you must pay for your Quarterly Season Ticket in full prior to the commencement of each relevant Period and you cannot cancel the Season Ticket at any time during that Period. We will send you an invoice approximately 7 weeks before the start of the next Period. Our invoice will notify you that your Season Ticket will automatically renew and you will be liable to pay for the price of a Season Ticket for the next Period. You must notify us at least 28 days before the start of the next Period if you do not want your Season Ticket to automatically renew.
        If your Season Ticket automatically renews, you will not be able to cancel it at any point during that subsequent Period and you will continue to be liable for purchase price of that subsequent Season Ticket . You must therefore notify us at least 28 days before the expiry of the then current Period if you do not want your Season Ticket to automatically renew.
      5. Monthly Season Ticket - you must pay for your Monthly Season Ticket in full prior to the commencement of each relevant Period and you cannot cancel the Season Ticket at any time during that Period. We will send you an invoice at least 21 days before the start of the next Period. Our invoice will notify you that your Season Ticket will automatically renew and you will be liable to pay for the price of a Season Ticket for the next Period. You must notify us at least 14 days before the start of the next Period if you do not want your Season Ticket to automatically renew. If your Season Ticket automatically renews, you will not be able to cancel it at any point during that subsequent Period and you will continue to be liable for purchase price of that subsequent Season Ticket . You must therefore notify us at least 14 days before the expiry of the then current Period if you do not want your Season Ticket to automatically renew.
    2. Cancellation by us If you have purchased a Season Ticket and you pay on a Yearly, Half Yearly or Quarterly basis, we may cancel the contract between us at the end of the then current Period, provided that we notify you no less than 1 Month prior to the expiry of that Period.
      If you have purchased a Season Ticket and you pay on a monthly basis, we may cancel the contract between us at the end of the then current Period, provided that we notify you no less than 7 days prior to the expiry of that Period.
    3. Cancellation for breach We may also cancel the contract between us at any time on notice to you if you breach any of these Terms and Conditions or misuse your Season Ticket in any way, such as (for example but without limitation) attempting to extract two vehicles from any one car park on the same Season Ticket.
    4. Closure of your Nominated Car Park If your Nominated Car Park closes for any reason and we are unable to offer or you choose not to accept any alternative car park suggested by us, we may cancel the contract between us. In such circumstance we will endeavour to give you 1 months' notice or such notice as we are reasonably able to provide in the circumstance.
    5. Refunds Upon receipt of notice from you, together with receipt of your Season Ticket, or notice by us that the contract between us will be cancelled, we will, unless we cancel the contract as a result of your breach or misuse of your Season Ticket or you or we cancel a Season Ticket which you pay for on a monthly or quarterly basis, reimburse you by a payment into the account from which payment for the Season Ticket was originally made or nominated bank account, in respect of any amounts to which you are entitled. We do not issue refunds by cheque. Any amount to be reimbursed will be calculated in accordance with this section 10 prorate based upon the unused portion of the relevant Period from the date upon which a valid notice of termination becomes effective, to the date upon which your Season Ticket expires, or if earlier, the end of the Period for which payment has been made. For the avoidance of doubt, you will not receive any refund where
      1. we cancel the contract as a result of your breach or misuse of your Season Ticket or
      2. where you or we cancel a Season Ticket which you pay for on a monthly or quarterly basis or
      3. where, in the case of a Season Ticket which you pay for on a Yearly basis, the unused portion of the then current Yearly Period is less than 90 days.
      All refunds shall be accompanied by a receipt and, where you are contracting as a business, will be made to the business rather than the individual contracting on behalf of the business. Refunds will be made back to the account from which payment was made unless we agree otherwise.
    6. Replacement cards If you Season Ticket is lost or stolen, then we will issue a replacement provided that you send your request for a replacement to us in writing at NCP, NCP Season Ticket Dept, PO Box 6149, 1 Trinity Court, Broadlands, Wolverhampton Business Park WV1 9RT .
      We will issue a first replacement Season Ticket free of charge. If your replacement Season Ticket is lost or stolen, we will be entitled to charge a �5 administration fee, which shall be payable to us at the time of the replacement request.
    7. Defective cards If your Season Ticket does not work for any reason, say where you have misused or failed to take proper care of your Season Ticket, we will send to you a free of charge replacement, provided that you return your defective Season Ticket to us by post at the address detailed above.
      We will refund you in full against any charges you have incurred by parking your vehicle in the Nominated Car Park during the period from the date upon which you notify us that your Season Ticket is defective to the date of receipt of a replacement Season Ticket, provided that you provide us with evidence of parking, i.e. valid parking tickets or receipts and you continue to make payments to us when due in accordance with these Terms and Conditions. The limit on our liability to you in paragraph 11 (f) below will not apply to this provision.

    11. OUR LIABILITY

    1. We will use reasonable skill and care in providing you with your Season Ticket and performing our other obligations under our contract. However, our responsibility to you is limited and we will only be liable to you as set out below. We will have no other liability to you.
    2. We are liable for any death or personal injury arising from our, our servants' or our agents' negligence. Nothing in these Terms and Conditions shall exclude that liability.
    3. We shall be liable for direct loss of or damage to your property which arises as a result of our negligence or dishonesty, or our servants' or agents' negligence or dishonesty.
    4. Where you are contracting as a consumer we can accept no liability to you for any of the following types of loss which you may suffer as a result of your use of your Season Ticket:
      1. loss which was not foreseeable to you and us when we entered into our contract (even if that loss results from our failure to comply with these Terms and Conditions or our negligence);
      2. any business loss you may suffer, including loss of revenue, profits or anticipated savings (whether those losses are the direct or indirect result of our default;
      3. loss which you suffer other than as a result of our failure to comply with these Terms and Conditions or our negligence or breach of statutory duty.
    5. Where you are contracting as a business we can accept no liability to you for any of the following types of loss which you may suffer as a result of your use of your Season Ticket:
      1. loss of profit or other economic loss (direct or indirect), indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arises out of or in connection with the contract, or for any liability incurred by you to any other person for any economic loss, claim for damages or awards howsoever arising.
    6. Save as provided in the last paragraph of section 10 of these Conditions where no limit on our liability will apply, our maximum aggregate liability to you arising out of or in connection with our contract or these Terms and Conditions, whether in contract, tort, negligence or otherwise, shall in no event exceed �100.00

    12. COMMUNICATIONS

    Applicable laws require that certain communications or information we send to you should be in writing. However, by providing us with your email address as part of your Season Ticket application, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communication be in writing.

    You must ensure that any notifications required to be made by you in accordance with these Terms and Conditions is made in writing. All notices must be sent to our registered office address, details of which are set out in the "Defined terms" section of these Terms and Conditions.

    13. DATA PROTECTION

    Any information you provide to us pursuant to these Terms and Conditions, or the contract between us, shall be processed in accordance with our privacy policy, details of which can be found on our website.

    14. WAIVER

    If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms and Conditions, or if we fail to exercise any of the rights to which we are entitled under our contract or any of these Terms and Conditions, this shall not constitute a waiver of our rights or remedies and shall not relieve you from compliance with your obligations.

    A waiver by us of any default by you shall not constitute a waiver of any subsequent default by you of your obligations.

    15. SEVERABILITY

    If any of these Terms and Conditions or any provisions of our contract are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term will, to the extent that it is invalid or unlawful, be severed from the remaining Terms and Conditions which will continue to be valid to the fullest extent permitted by law.

    16. CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL

    We reserve the right to defer delivery of your Season Ticket, or to cancel the contract between us, if we are prevented from or delayed in the carrying on of our business and our obligations under our contract or these Terms and conditions due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, provided that, if the circumstances beyond our reasonable control continue for a continuous period in excess of 3 months, you shall be entitled to give notice in writing to us to cancel our contract.

    17. SUBTRACTING, ASSIGNMENT AND THIRD PARTY RIGHTS

    You are not entitled to assign, charge, sub-contract or transfer our contract or any part of it without our prior written consent. We may assign, charge, subcontract or transfer the contract or any part of it to any person.

    Any person who is not a party to our contract shall not have any right to enforce any term of the contract which expressly or by implication confers a benefit on that person without our prior written agreement.

    Any term of our contract can be varied and our contract can be cancelled or terminated without the consent of any third party who might benefit from the terms or have enforceable rights under our contract.

    18 ENTIRE AGREEMENT

    THIS SECTION WILL NOT APPLY IF YOU ARE CONTRACTING AS A CONSUMER. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

    We each acknowledge that, in entering into our contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to entering into our contract except as expressly stated in these Terms and Conditions.

    19. LAW AND JURISDICTION

    These Terms and Conditions shall be governed by and interpreted in accordance with English law. If you are a consumer, then you may have rights to bring court proceedings in the courts of the country in which you are domiciled. Otherwise, to the fullest extent permitted by law, you and we shall bring all court proceedings in the courts of England.

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