If you have used the RingGo parking service correctly, parking in accordance with the rules, but still received a parking fine, you should appeal in writing to the enforcement operator. As long as all session based information such as the vehicle registration, location and duration in which you have parked are 100% accurate, you should not encounter any problems using the service.
Unfortunately, the enforcement operator will not allow us to intervene with any aspect of the appeal process, as it is their strict policy that customers contact them directly in writing. They issue the fines and consequently they are the only ones able to cancel them. Therefore, you should follow the appeals procedure which is normally dictated on the back of the ticket itself.
If you had definitely paid for parking with the RingGo service at the time the parking fine was issued, we can supply you with a standard appeal template letter for you to send to the enforcement operator in appeal, together with a VAT receipt as proof of payment.
To obtain the appeal template letter, follow these instructions:
- Login to your RingGo account.
- Click 'Help' in the top right corner of the page.
- Select 'Appeal parking fine' from the Popular Questions.
- Complete all required fields with the information requested.
- We will email you in return with the appeal template letter specific to your case and VAT receipt.
Please note that this appeal template form is not a means to appeal the parking fine and RingGo are unable to comment on the reason for issue of any parking fine where we are not involved in the enforcement process. All queries relating to the issue of a parking fine should be addressed directly with the enforcement operator.