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    Help Articles |  Enquiries



    Search for a keyword/phrase, browse through the categories or lookup one of the most viewed articles below.

    1.  


    Popular

    • General Enquiry

    • Request a refund

    • How can I change my account details?

    • Appeal parking fine

    • Get VAT receipt / statement (email/print)

    • Correct vehicle on account

    • Change vehicle(s) on your permit session

    • Text to Park message issue

    • Opt in/out of receiving text messages

    • Problem / complaint with parking zone

    • Account closure request

    • App Feedback

    • Data Access Request

    Most Viewed Help Articles

    How can I contact RingGo for assistance?
    If you are unable to find the answer to your question in the RingGo Help Centre, you are able to email us using our online...
    Last Updated: 13 Aug 2014      Views: 4243792

    How do I get a VAT Receipt?
    You are able to view and print VAT receipts for all RingGo sessions from your RingGo account as well as having them automatically...
    Last Updated: 22 Mar 2018      Views: 4167133

    Can I pay in advance for my parking?
    RingGo do offer advanced parking at selected locations but only if the operator allows it. You can make payment in advance using our online...
    Last Updated: 9 Mar 2018      Views: 4158469

    Do I have a valid session - how do I check?
    We will always confirm whether your session has been successfully created or not. When using our automated telephone service, verbal...
    Last Updated: 27 Mar 2018      Views: 4155095

    Can I call the RingGo parking service from a landline?
    You are able to call the RingGo parking service to purchase parking regardless of whether you are calling from a landline or mobile. If...
    Last Updated: 27 Mar 2018      Views: 4154016

    Categories

    • Barts Health NHS Trust Permits (1)

      Help articles for Barts Health NHS Trust

    • Browser/Technical (5)

      Some handy tips.

    • Corporate (15)

      A service allowing employees to park against your business account.

    • Customer Care (5)

      How to contact the Customer Care Team.

    • Dispensations (1)

      Need permission from a Council to park at an otherwise restricted area?

    • Folkestone and Hythe District Council (1)

      Help Articles for Folkestone and Hythe District Council (known before 6 April 2018 as Shepway District Council)

    • General (22)

      Common questions about our parking service.

    • LB of Croydon Council Permits (2)

      Help articles for the London Borough of Croydon

    • LB of Ealing Council Permits (14)

      Help articles for the London Borough of Ealing

    • LB of Hammersmith & Fulham Council Permits (18)

      Help articles for the London Borough of Hammersmith & Fulham (known as LBH&F).

    • LB of Islington Council Permits (13)

      Help articles for the London Borough of Islington

    • LB of Lewisham Council Permits (48)

      Digital paperless alternative to Council parking permits or scratchcards.

    • LB of Richmond upon Thames Council Permits (2)

      Help articles for the London Borough of Richmond upon Thames

    • LB of Waltham Forest Council Permits (1)

      Digital paperless alternative to Council parking permits or scratchcards.

    • Managing My Account (12)

      Want to change your account details?

    • Milton Keynes Council Permits (17)

      Digital paperless alternative to Council parking permits or scratchcards.

    • Mobile Apps (13)

      Download our RingGo apps now!

    • Motorcycle Permits (3)

      Dedicated motorcycle permit parking in the City of Westminster.

    • Parking (21)

      Where and how to park.

    • Parking Fines (11)

      Also known as a PCN. Information on how to appeal.

    • Payment Machines (2)

      Have you encountered a payment machine problem?

    • Permits (2)

      Longer-term parking.

    • PIN & Password (8)

      Details about your PIN and Password.

    • Portsmouth City Council Permits (2)

      Help articles for Portsmouth City Council.

    • Railway Stations (3)

      Parking at railway stations.

    • Refunds (5)

      Parking refunds and what we can help with.

    • Resident Visitor Permits (9)

      Permit parking for visitors.

    • RingGo General (31)

      Common questions about RingGo.

    • Security (3)

      How secure is the information RingGo holds?

    • Social Media (3)

      Keep up to date with RingGo on Twitter and Facebook.

    • Text to Park (5)

      How to park by text message.

    • VAT Receipts (9)

      How to view, print and download.

    • Vehicles (8)

      How to manage your vehicles.

    • Xpress (5)

      RingGo's membership service.

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