RingGo Help centre





Not found what you were looking for?

Click 'Help Articles' above or search by keyword/phrase below.

  1.  


LB of Lewisham Council Permits

What documentation do I include with my Resident Permit application? You must demonstrate that you live at the eligible address and that the vehicle is yours to drive. You can do this by uploading the...
13 Mar 2018

Where do I find my RingGo PIN? If you do not know or have forgotten your RingGo PIN and are unsure of the last four digits of the payment card stored to the account, you...
20 Mar 2018

"This mobile number has already been registered with RingGo from past usage" If you attempt to register as a new RingGo Member and receive a "This mobile number has already been registered with the RingGo parking...
21 Mar 2018

Who do I contact for assistance with Lewisham enquiries? If you have any queries relating to your permit or parking in Lewisham, you should contact NSL Services (on behalf of London Borough of...
21 Mar 2018

How do I change the vehicle(s) stored against my permit? With all paper permits (including those issued after the purchase of a RingGo resident session containing two active permit vehicles) you...
22 Oct 2018

How many permits can a household apply for? There are no restrictions on the number of permits a person or household can apply for unless you are applying for a Carer Permit, which is...
21 Mar 2018

How long does it take to approve my application? Lewisham permit applications are authenticated during the application process by checking various databases to verify that you live at the...
21 Mar 2018

How long does my permit application last? All permit applications are valid for one year from the date they were authorised after which time you will be required to renew by the...
27 Mar 2018

Will I be reminded when my permit is going to expire? You will receive a reminder email two weeks before your permit expires. If you hold a paper permit NSL Services will write to you to remind...
27 Mar 2018

How do I renew my permit application? To renew your RingGo Permit, simply follow the following instructions: Login to myRingGo using your registered mobile (or landline)...
22 Mar 2018

Why does my permit application show as expired? Should your permit application show as expired, this simply means the lifespan of one year has been reached or you have purchased the...
24 Mar 2014

How long do I have to purchase my permit session? All permit applications have a lifespan of twelve (12) months from the date they are authorised. You then have one month to purchase your...
27 Mar 2018

Why am I required to apply before purchasing my permit? Before you are able to purchase the necessary permit (or scratchcards) you must first demonstrate that you are eligible. Your eligibility...
22 Mar 2018

I've purchased a 3 or 6 month permit but it says it is valid for 1 year? The virtual permit system is a two-step process whereby you are required to successfully apply before you can then purchase your permit. It...
16 Apr 2014

What zones do Resident Permits apply to? You are able to apply for a Resident Permit at the following zones: (B) Lewisham Zone (16500) (BHA) Blackheath Zone (16501) (C)...
16 Apr 2014

What is the price of a Resident Permit? Resident Permits are offered on a quarterly (3 months) and annual (12 months) basis. The cost for a quarterly permit is £35.00 and an...
24 Jan 2014

How do I apply for a Resident Permit? To apply for a Resident Permit, simply follow these instructions: Go to myRingGo and select the 'Resident' option. Log in if you...
27 Mar 2018

What proofs do I provide to support my Resident Permit application? If you fail the validation process you must demonstrate that you live at the supplied address and that the vehicle is yours to drive. You...
27 Mar 2018

How do I purchase a Resident Permit session? RingGo Resident Permits are a digital, paperless alternative to paper parking permits that are issued by the Council. Parking sessions...
27 Mar 2018

Are disabled residents required to pay for their Resident Permit? No, as long as you hold a valid Blue Badge you are entitled to a free Resident Permit. When applying for your virtual permit, select the...
27 Mar 2018

What zones does Resident Visitor Permits apply to? You are able to apply for a Resident Visitor Permit (RVP) at the following zones: (B) Lewisham Zone (16500) (BHA) Blackheath Zone...
24 Jan 2014

What are the prices of Visitor sessions? The cost of Visitor sessions are as follows: 1 hour - £1.40 5 hours - £2.80 1 Day - £5.60 7 Days - £20.00
24 Feb 2014

How do I apply for a Resident Visitor Permit? To apply for a Resident Visitor Permit (RVP), simply follow these instructions: Go to myRingGo and select the 'Visitor'...
22 Mar 2018

What proofs do I provide to support my Resident Visitor Permit application? If you fail the automatic validation process you must demonstrate that you live at the supplied address. You can do this by uploading the...
26 Mar 2018

How do I purchase a Visitor session? RingGo Resident Visitor Permits are a digital, paperless alternative to scratch cards that are issued by the Council. Parking sessions with...
26 Mar 2018

Am I restricted to how many Visitor sessions I can purchase? No, there are no restrictions to the number of visitor sessions you are able to purchase.
22 Mar 2018

What are Scratchcards? Parking scratchcards are offered as an alternative to the virtual Resident Visitor Permit within Lewisham. They are pre-purchased, in bulk,...
6 Feb 2014

What are the price of Scratchcards? The price of each scratchcard type is displayed below. Scratchcard Duration  Price (per scratchcard) 1 hour 5 hours 1...
6 Feb 2015

How do I apply for Scratchcards? In order to be able to purchase parking scratchcards through RingGo, you must first apply for a Scratchcard Permit. To do so, simply follow...
27 Mar 2018

When should I expect to receive my Scratchcards? Delivery of the scratchcards should normally be expected within five working days of ordering (subject to postal services). With any...
24 Feb 2014

How do I purchase Scratchcards? Once you have applied for a Scratchcard Permit and your application has been accepted, you can purchase your scratchcards with RingGo by...
27 Mar 2018

What should I do when I have used all my Scratchcards? If you have previously applied for a Scratchcard Permit and the application is still valid (i.e. the one year lifespan is yet to be...
6 Feb 2014

What zones do Carer Permits apply to? You are able to apply for a Carer Permit at the following zones: (B) Lewisham Zone (16500) (BHA) Blackheath Zone (16501) (C) Hindsleys...
24 Jan 2014

How do I apply for a Carer Permit? To apply for a Carer Permit, simply follow the following instructions: Go to myRingGo and select the 'Carer' option. Log in if you...
26 Mar 2018

What proofs do I provide to support my Carer Permit application? If you fail the automatic validation process you must demonstrate that you live at the supplied address. You can do this by uploading the...
26 Mar 2018

How do I purchase a Carer Permit? RingGo Carer Permits are free of charge so there is no monetary purchase required. You will be sent a paper permit once your application...
24 Jan 2014

When should I expect to receive my Carer Permit? Carer permits are still paper based and will be posted to you upon applying with RingGo and having the application authorised. Once you...
26 Mar 2018

What zones do Business Permits apply to? You are able to apply for a Business Permit at the following zones: (B) Lewisham Zone (16500) (BHA) Blackheath Zone (16501) (C)...
24 Jan 2014

What is the price of a Business Permit? Business Permits are offered on a half-yearly (6 months) and annual (12 months) basis. The cost for a half-yearly permit is £255.00...
24 Jan 2014

How do I apply for a Business Permit? To apply for a Business Permit, simply follow the below instructions: Go to myRingGo and select the 'Business' option. Log in if...
26 Mar 2018

What proofs do I provide to support my Business Permit application? In order to be considered for a Business Permit you must prove your eligibility. You can do this by uploading the following...
26 Mar 2018

How do I purchase a Business Permit? RingGo Business Permits are a digital, paperless alternative to paper parking permits that are issued by the Council. Parking sessions with...
26 Mar 2018

What zones do Market Trader Permits apply to? You are able to apply for a Market Trader Permit in the following zones: Deptford Market (16523) Lewisham Market (16524)  
26 Mar 2018

What is the price of a Market Trader Permit? Market Trader Permits are offered on an annual (12 months) basis at a cost of £150.00 for Deptford Market (16523) or free of charge...
24 Jan 2014

How do I apply for a Market Trader Permit? To apply for a Market Trader Permit, simply follow these instructions: Go to myRingGo and select the 'Market Trader'...
26 Mar 2018

What proofs do I provide to support my Market Trader Permit application? In order to be considered for a Market Trader permit you must prove your eligibility. You can do this by uploading the following...
26 Mar 2018

How do I purchase a Market Trader session? RingGo Market Trader permits are a digital, paperless alternative to paper parking permits that are issued by the Council. Parking...
26 Mar 2018

How do I purchase a paper permit? RingGo Permits are a digital, paperless alternative to paper parking permits that are issued by NSL Services (on behalf of London Borough...
10 Dec 2013