How Virtual permits work

Parking permits are no longer issued as paper documents. When you register for a permit, either online or by telephone, your details are logged electronically and parking attendants use hand held devices to check vehicles in controlled parking zones (CPZs).

Registration

Applying for a permit online is a three stage process.

Permit Application Flow Diagram

The first stage is to register with RingGo. RingGo is the software provider that provides the online permit system. You only need to do this once. Your phone number will be your username and will be needed whenever you need to log into the system again.

The second stage is to complete the application form for the permit type you require. You will be taken straight into the application after completing the RingGo registration form. The first part of the application asks you to enter your postcode where you can then select your address from a drop down. Once that is completed you will be taken through the rest of the application which will ask for information relevant to the permit type you are applying for. All permit applications last one year.

The third stage is to purchase your permit. You can only do this against a valid application. If you have been approved for a permit by automatic checks you will be taken straight into the form where you purchase your permit. If not you will be told that your application needs to be manually checked and you will receive an email once it has been authorised. Once authorised you need to log back into RingGo and purchase your permit.

You can apply for

Resident permit

Complete the application form with your address and post code. When you submit these details, they are checked electronically to ensure you live at the address supplied. Please ensure you enter your details correctly.

If you pass the automatic approval, you can then purchase your parking permit straightaway and it is valid immediately. If you are purchasing an annual permit you have 30 days in which to purchase your permit. If you leave it longer than this your application will no longer be valid and you will have to re-apply. If you are purchasing a quarterly (three months) permit you only need to apply once. For future purchases, you simply log back in and purchase a new permit. You can do this for the four quarters that make up your year's pass. You will then be required to renew your application.

Further proof of address

If you do not pass the automatic checks, you will be asked to upload other proof of your address, for example, a copy of your council tax bill, a utility bill or, if the landlord pays the council tax, a copy of the council tax bill and a tenancy agreement.

We also need a copy of your vehicle registration document, also known as form V5, to prove that you own your vehicle. If your vehicle is a company car we will also need supporting evidence, such as a letter from your company, to prove you are allowed to drive the vehicle.

Your application will then be sent to NSL Services for approval. This can take up to two working days and you will be informed by email. When the application has been authorised you will receive an email informing you of the decision. The email will also have the link you can use to pay for your parking permit. Once your permit has been purchased it is valid immediately.

When your permit expires

When your permit is due to expire you will receive an email to remind you to renew. You can follow the link in the email to view your previous application. If you click on the green arrow in the renew column against your application the renewal form will open. The form will be the same as last year and ask you if anything has changed. If nothing has changed you simply press confirm and you can purchase your permit straight away. If something has changed you will be asked to upload supporting proofs and will need to wait for your renewal to be authorised before you can purchase your permit.

Low Emission resident permits

If you drive a vehicle that is within CO2 bands A (Up to 100g/km) or B (101-110g/km) then you are entitled to a discounted resident permit. To apply fill out the application form for the Low Emission permit rather than the standard resident permit. TThe application process is the same as the standard resident permit except that the vehicles emissions are checked against the DVLA database. If the emissions are within band A or B then you will be able to apply if they are over that then you will be asked to apply for a standard resident permit.

Disabled resident and carer permits

Disabled residents should provide proof that they are blue badge holders while carers need a letter from their GP to demonstrate the level of care they have. The rest of the process is the same as the resident permit process which is explained above.

Visitor permits and scratchcards

Complete the application form with your address and postcode. As long as you live at an address that allows visitor permits your application will be instantly approved.

If your details are approved, you can then purchase your visitor sessions straightaway. You can book your visitor sessions online, by phone (020 3046 0202) or by using the RingGo Android or iPhone app.

You can either book permits on a pay-as-you-go basis when a visitor needs to park or purchase permits in advance if you know the date that your visitor will be arriving. All you need is your visitor's vehicle registration number, how long they will be staying and a credit or debit card. Once you have created one permit, your card and vehicles will be remembered by the system, making subsequent permits even easier to book.

If you still require scratchcards then select to complete that application form with your address and postcode. As long as you live at an address that allows visitor permits your application will be instantly approved.

You can purchase scratchcards at any point during the year of your application validity. Simply select the scratchcard type you want and how many. Pay using your credit or debit card and the scratchcards will be sent to you in the post.

Business, charity and market trader permits

Business Permits are available to business owners or employees of businesses within the London Borough of Lewisham. Charity permits are for charities that are nationally registered and in receipt of a council grant. Market Trader permits are for people that have a pitch on Lewisham or Deptford Market.

You should complete the application with the business or charity address. You will also need proof of your employment or, for a charity, proof that it is in receipt of a council grant and is nationally registered.

For Market Trader permits complete the application with your home address and upload your street traders license as proof you are a market Trader.

When you submit these details, they are checked electronically to ensure the address and the Controlled Parking Zone (CPZ) match. You will also need to supply a copy of the vehicle registration document (V5) to prove that you own your vehicle. If your vehicle is a company car you will need a letter from your company confirming you have permission to drive the vehicle and park it in this Controlled Parking Zone (CPZ).

Your application will then be sent to NSL Services for approval. This can take up to two working days. When the application has been approved you will receive an email informing you of the decision. Within the email will be a link to the site where you can purchase your business or charity permit. Once your permit has been purchased you are then able to start parking immediately.

When your permit expires

When your permit is due to expire you will receive an email to remind you to renew. You can follow the link in the email to view your previous application. If you click on the green arrow in the renew column against your application the renewal form will open. The form will be the same as last year and ask you if anything has changed. If nothing has changed you simply press confirm and you can purchase your permit straight away. If something has changed you will be asked to upload supporting proofs and will need to wait for your renewal to be authorised before you can purchase your permit.

Refunds

If you no longer require your permit you can obtain a pro-rata refund. The refund applies to any whole months that remain unused as at the date of surrender of the permit. To obtain a refund you must contact NSL Services by calling 020 8787 5397.

Change of vehicle

If you change your vehicle or decide to park a new vehicle in your CPZ, even for a short time, you must update your permit details. To do this follow the instructions in the change of vehicle help article. Remember to change them again if you return to your original vehicle.

Further help

If you have further questions, visit the Help section.