If we ask you to provide a one-time passcode (OTP), it will be sent to you via email or text message (SMS) to the email address or phone number on your account.

If you don't receive the one-time passcode:
- Wait a few moments and then request a new one-time passcode.
- Try requesting a one-time passcode using a different method. For example, if you requested a code via text message, request one via email, and vice versa.

If you still haven't received your one-time passcode:
- You can alternatively pay for parking using our telephone service 0203 046 0010
- It could be that the email address and phone number listed on your account are not correct. Contact our Customer Care team using live chat at www.myringgo.co.uk

For additional information, please visitwww.ringgo.co.uk/mfa