RingGo Help centre





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General

Do I have a valid session - how do I check? We will always confirm whether your session has been successfully created or not. When using our automated telephone service, verbal...
16 Oct 2014

Can I call the RingGo parking service from a landline? You are able to call the RingGo parking service to purchase parking regardless of whether you are calling from a landline or mobile. If...
6 Feb 2015

Where can I use RingGo parking? RingGo parking is a service available at many locations. You can use our Where It Works tool to view all RingGo locations or search...
16 Oct 2014

How do I know I'll be charged the correct parking fee? The amount you are charged is based on the location number and duration you specify when you book your session. So long as you quote the...
16 Oct 2014

Why do I have overlapping parking sessions? Depending on where you park, there may be restrictions on how long you are able to park for? Any parking restrictions should be clearly...
16 Oct 2014

How do I register with the RingGo parking service? If you have previously used RingGo in the past to pay for your parking, the system would have automatically registered you to all services...
6 Feb 2015

Is a ticket in the windscreen required? How is parking enforced? All RingGo parking sessions are virtual which means that a paper ticket is not required to be displayed in the vehicle when parking using...
16 Oct 2014

What payment cards do RingGo accept? The RingGo parking service currently accepts Visa Debit, Visa Credit, MasterCard and Maestro cards. For customers with a...
21 Oct 2016

Why have I been charged for text messages? The first time you pay for your parking using the RingGo automated telephone service you are given the opportunity to discover more about...
16 Oct 2014

Why won't RingGo accept my payment card? These are a few of the main reasons why your payment card may decline when using the RingGo parking service; Your payment card details...
16 Oct 2014

I have tried to register but it says my mobile number is already in use! The first time you use the service, we automatically register an account using your mobile number against all services (phone, web, mobile...
6 Feb 2015

When does the transaction appear on my bank statement? All payments made via the RingGo parking service will not necessarily be debited from your account on the same date you park using our...
16 Oct 2014

How can I pay using the RingGo parking service? As well as by phone (calling 020 3046 0010 or 020 7125 9090 in Westminster) you can pay for your parking using the service in other...
16 Oct 2014

What are your Terms and Conditions? Full RingGo Terms and Conditions can be viewed at https://www.myringgo.com/brent/static/onlineterms or by clicking the 'Terms &...
16 Oct 2014

Tips for setting-up your RingGo parking account! The key thing to remember when using the RingGo parking service is that you only need to have called the service once to permanently...
16 Oct 2014

I have tried to change my telephone number but it says it is already in use! If you have attempted changing your stored telephone number and are told that the number you are trying to change it to is already in use;...
6 Feb 2015

What is the difference between a standard session and a permit? A standard RingGo session will work in the same manner as a Pay & Display service whereby you park one vehicle for the entire duration...
16 Oct 2014

Hammersmith and Fulham Locations If you have a query relating to parking in Hammersmith and Fulham, call 020 3292 0011 between 09:00 hours and 17:00, Monday to Friday, and...
18 Apr 2017

Hackney Locations If you have a query relating to parking in Hackney, call 020 7125 0006 between 09:00 hours and 17:00, Monday to Friday, and a Customer...
31 Oct 2016

spacehopper closure We are sorry to tell you that the spacehopper driveway rental business has closed.   If you need to retrieve a spacehoper VAT...
6 Dec 2017

PCN received due to technical error If you were unable to pay with RingGo because the service was temporarily unavailable and subsequently received a parking charge notice,...
29 Jul 2016