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How does the Resident Visitor Permit service work?

The RingGo Resident Visitor Permit (RVP) service works as follows:

1. In order to purchase visitor sessions you must first submit a free application to the relevant local authority. This can be applied for electronically with RingGo if you are a resident of the following:

  • Folkestone and Hythe, formerly Shepway District
  • London Borough of Barking & Dagenham
  • London Borough of Croydon
  • London Borough of Hammersmith & Fulham
  • London Borough of Islington
  • London Borough of Lewisham
  • London Borough of Merton
  • London Borough of Waltham Forest
  • Medway District
  • Milton Keynes (On Street)
  • Portsmouth City
  • Watford Borough

Residents of the London Borough of Richmond are required to apply direct.

2. You will be required to submit one or more proofs of residency, e.g., utility bill, driving licence, though this may vary by authority, to support that you are eligible for the scheme.

3. The Council and not RingGo will review and make a decision on all applications. If you have applied online via myRingGo, you will receive an email confirming a RingGo Enquiry has been generated and then a response informing you of the decision once your application has been reviewed.

4. If your application is declined, the Council will provide their reasons for doing so in the email enquiry response and you will be required to re-apply. You may be declined for a number of reasons including: not providing valid proofs, not successfully proving that you are a resident, submitting incomplete information or providing an invalid address.

5. If your application is approved, you will be able to purchase RingGo visitor sessions for the lifespan of your permit or the Council will allocate you a maximum purchase threshold value e.g., 120 visitor sessions a year. This policy varies by operator.

6. You must purchase your visitor session in advance* or immediately upon arrival. RingGo visitor sessions can be purchased to begin at the time of payment by calling the Permit Booking Liine on 020 3046 0005 from your registered telephone number(s), via our mobile apps or online at myRingGo.

7. RingGo will always confirm whether or not the transaction was successfully authorised or not. This will be a verbal message at the end of the call or on-screen with both web and app services.

You can view whether you have successfully parked at any time from the 'Sessions' page on our apps or below the 'Recent Parking Sessions' heading on the dashboard of your online account.

8. If thresholds are enforced, you will be reminded at the start of each call what your current allowance is and how many you have left after successfully purchasing your visitor session. You will also be reminded of your threshold count on the first page of our app and web booking forms.

*Visitor sessions can be purchased in advance online or via our mobile apps whereas all bookings by phone will begin immediately.

Note: Not all operators allow visitor sessions to be purchased in advance.

If you have any questions relating to RVP procedures, you should contact the relevant parking operator in the first instance where RingGo does not manage the scheme.

Article Id: 164

Article Last Updated at: 04 Feb 20 11:52

Category: Resident Visitor Permits

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